I am Dr. Felicia Chong,
a senior content
strategist
for government websites.
Expertise
A cross-disciplinary collaborator, professional writer, skilled public speaker, and experienced people manager.
Specialize in designing and executing user research methodologies to inform website design strategies and enhance user experience.
Ph.D. in Rhetoric and Technical Communication
Michigan Technological University, Houghton, MI
M.S. in Technical Communication
Metropolitan State University, St. Paul, MN
B.A. in Professional Communication (Emphasis: Media Studies / Minor: Business Administration)
Metropolitan State University, St. Paul, MN
Book
Interpersonal Skills for Group Collaboration: Creating High Performance Teams in the Classroom and the Workplace
By Dr. Tammy Rice-Bailey and Dr. Felicia Chong (Routledge, 2023)
Through our teaching experience, Dr. Rice-Bailey and I saw how students struggled with teamwork and lacked skills such as listening and conflict negotiation to succeed. We compiled practical examples and theories from our experience, as well as research from various fields such as business, communication, education, psychology, social science, and technical communication in this book, which we believe can be helpful and useful strategies in both the classroom and workplace.
Get In Touch
For more information on my work experience and previous projects, click on the links below.